International customers

Local technical support in the Nordic region

For advanced products, theoretical training is not enough – technicians need to work regularly with the machinery to build and maintain the necessary hands-on experience.

When your market is spread across multiple countries, keeping your own staff continuously practiced can be a challenge. By consolidating your Nordic assignments with DATEK, expertise is concentrated within a dedicated team of technicians.

Headquartered in Malmö, at the gateway to Scandinavia and close to Copenhagen Airport (CPH), we coordinate on-site technical service and spare-parts logistics according to your requirements. Assignments in Sweden and the Nordic region are arranged by agreement.
Contact DATEK
Specialist technician – DATEK on-site service

Response time based on your needs

We match your service requirements with a practical logistics and response plan for the Nordic market.

  • Urgent call-outs: We assess availability, travel and spare-parts requirements for each assignment.
  • Planned deployment: On-site work is scheduled within the agreed time.
  • Preventive maintenance: Maintenance visits are planned in advance to streamline the work.

A dependable local resource in southern Sweden

DATEK provides Hands & Eyes services across southern Sweden. We act as your local technical resource at your customer’s site while your specialists retain responsibility for the product or system expertise. Our technician carries out the required checks and practical actions according to your instructions.

Practical support, clear reporting

  • Visual inspections of equipment, cabling, indicators and error messages
  • Troubleshooting guided by your remote support team
  • Equipment checks, restarts, connections and practical actions
  • Installation support, equipment replacement and inventory work
  • Photo documentation and structured reporting
  • Maintenance and servicing of advanced equipment