Händer & Ögon

Hands and Eyes services in Malmö and Skåne

DATEK acts as your technical resource on-site at the end customer in Skåne. We perform Hands and Eyes assignments for both IT resellers and international clients. Together with your support, we conduct checks, troubleshooting, and practical measures according to your instructions.

Our technicians possess fundamental IT and technical knowledge. You retain the specialist expertise regarding your own systems, while we are your hands and eyes on-site in Skåne.
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Tekniker arbetar med nätverksrack – Hands & Eyes

Your extended arm with local IT support

Your central support manages the work remotely while our technician performs the physical checks and actions on the customer's premises.

Examples of assignments

  • Visual inspection of equipment, cables, indicators, and error messages
  • On-site troubleshooting according to instructions from your support team
  • Restarting, connecting, disconnecting, and simpler practical measures
  • Photo documentation, inventory, and reporting
  • Receipt, replacement, or installation of equipment at the customer site
  • Support via phone or video during remotely guided tasks

DATEK on-site – your specialist for remote operations

Tell us which equipment is involved, where the customer is located, and which tasks need to be performed. Together, we will coordinate instructions, communication channels, and reporting procedures prior to the assignment.